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REPS VE Entry — 1 CPU Socket

Occupied CPU sockets
1
Access to Enterprise repository
Yes
Complete feature-set
Yes
Support Team
ReadySpace
Support Cases
Unlimited
P1 qualified engineer engagement
Within the first 2 business hours of the next applicable business day
Remote support via SSH
Yes
Offline subscription key activation
No
Operational service level
Supported Infrastructure
Support coverage
ReadySpace business hours
English and Chinese support
Included
Live Zoom / Teams assistance
Not included
Support onboarding
Not included
Named Technical Owner
Not included
Operational health review
Not included
Multi-vendor initial triage and incident coordination
Not included
Annual Operational Readiness Review
Not included
Major Upgrade Readiness Review
Not included
P1 Major Incident Review
Not included
Onsite Support Readiness
Not included
Proxmox Datacenter Manager
Available — no-subscription repository
Air-gapped operational capability
No
Proxmox Offline Mirror entitlement
Not included
Engagement scope
Qualified engineer engagement; no guaranteed resolution, restoration, or onsite arrival time
Professional Services
Implementation, migration and onsite services provided separately unless specifically included

REPS VE Entry — 2 CPU Sockets

Occupied CPU sockets
2
Access to Enterprise repository
Yes
Complete feature-set
Yes
Support Team
ReadySpace
Support Cases
Unlimited
P1 qualified engineer engagement
Within the first 2 business hours of the next applicable business day
Remote support via SSH
Yes
Offline subscription key activation
No
Operational service level
Supported Infrastructure
Support coverage
ReadySpace business hours
English and Chinese support
Included
Live Zoom / Teams assistance
Not included
Support onboarding
Not included
Named Technical Owner
Not included
Operational health review
Not included
Multi-vendor initial triage and incident coordination
Not included
Annual Operational Readiness Review
Not included
Major Upgrade Readiness Review
Not included
P1 Major Incident Review
Not included
Onsite Support Readiness
Not included
Proxmox Datacenter Manager
Available — no-subscription repository
Air-gapped operational capability
No
Proxmox Offline Mirror entitlement
Not included
Engagement scope
Qualified engineer engagement; no guaranteed resolution, restoration, or onsite arrival time
Professional Services
Implementation, migration and onsite services provided separately unless specifically included

REPS VE Entry — 4 CPU Sockets

Occupied CPU sockets
4
Access to Enterprise repository
Yes
Complete feature-set
Yes
Support Team
ReadySpace
Support Cases
Unlimited
P1 qualified engineer engagement
Within the first 2 business hours of the next applicable business day
Remote support via SSH
Yes
Offline subscription key activation
No
Operational service level
Supported Infrastructure
Support coverage
ReadySpace business hours
English and Chinese support
Included
Live Zoom / Teams assistance
Not included
Support onboarding
Not included
Named Technical Owner
Not included
Operational health review
Not included
Multi-vendor initial triage and incident coordination
Not included
Annual Operational Readiness Review
Not included
Major Upgrade Readiness Review
Not included
P1 Major Incident Review
Not included
Onsite Support Readiness
Not included
Proxmox Datacenter Manager
Available — no-subscription repository
Air-gapped operational capability
No
Proxmox Offline Mirror entitlement
Not included
Engagement scope
Qualified engineer engagement; no guaranteed resolution, restoration, or onsite arrival time
Professional Services
Implementation, migration and onsite services provided separately unless specifically included

REPS VE Essentials — 1 CPU Socket

Occupied CPU sockets
1
Access to Enterprise repository
Yes
Complete feature-set
Yes
Support Team
ReadySpace
Support Cases
Unlimited
P1 qualified engineer engagement
≤4 hours, 24×7
Remote support via SSH
Yes
Offline subscription key activation
No
Operational service level
Production Operational Support
Support coverage
ReadySpace 24×7
English and Chinese support
Included
Live Zoom / Teams assistance
Included
Support onboarding
Basic
Named Technical Owner
Not included
Operational health review
Annual
Multi-vendor initial triage and incident coordination
Not included
Annual Operational Readiness Review
Not included
Major Upgrade Readiness Review
Not included
P1 Major Incident Review
Not included
Onsite Support Readiness
Not included
Proxmox Datacenter Manager
Enterprise Repository & Support
Air-gapped operational capability
No
Proxmox Offline Mirror entitlement
Not included
Engagement scope
Qualified engineer engagement; no guaranteed resolution, restoration, or onsite arrival time
Professional Services
Implementation, migration and onsite services provided separately unless specifically included

REPS VE Essentials — 2 CPU Sockets

Occupied CPU sockets
2
Access to Enterprise repository
Yes
Complete feature-set
Yes
Support Team
ReadySpace
Support Cases
Unlimited
P1 qualified engineer engagement
≤4 hours, 24×7
Remote support via SSH
Yes
Offline subscription key activation
No
Operational service level
Production Operational Support
Support coverage
ReadySpace 24×7
English and Chinese support
Included
Live Zoom / Teams assistance
Included
Support onboarding
Basic
Named Technical Owner
Not included
Operational health review
Annual
Multi-vendor initial triage and incident coordination
Not included
Annual Operational Readiness Review
Not included
Major Upgrade Readiness Review
Not included
P1 Major Incident Review
Not included
Onsite Support Readiness
Not included
Proxmox Datacenter Manager
Enterprise Repository & Support
Air-gapped operational capability
No
Proxmox Offline Mirror entitlement
Not included
Engagement scope
Qualified engineer engagement; no guaranteed resolution, restoration, or onsite arrival time
Professional Services
Implementation, migration and onsite services provided separately unless specifically included

REPS VE Essentials — 4 CPU Sockets

Occupied CPU sockets
4
Access to Enterprise repository
Yes
Complete feature-set
Yes
Support Team
ReadySpace
Support Cases
Unlimited
P1 qualified engineer engagement
≤4 hours, 24×7
Remote support via SSH
Yes
Offline subscription key activation
No
Operational service level
Production Operational Support
Support coverage
ReadySpace 24×7
English and Chinese support
Included
Live Zoom / Teams assistance
Included
Support onboarding
Basic
Named Technical Owner
Not included
Operational health review
Annual
Multi-vendor initial triage and incident coordination
Not included
Annual Operational Readiness Review
Not included
Major Upgrade Readiness Review
Not included
P1 Major Incident Review
Not included
Onsite Support Readiness
Not included
Proxmox Datacenter Manager
Enterprise Repository & Support
Air-gapped operational capability
No
Proxmox Offline Mirror entitlement
Not included
Engagement scope
Qualified engineer engagement; no guaranteed resolution, restoration, or onsite arrival time
Professional Services
Implementation, migration and onsite services provided separately unless specifically included

REPS VE Enhanced — 1 CPU Socket

Occupied CPU sockets
1
Access to Enterprise repository
Yes
Complete feature-set
Yes
Support Team
ReadySpace
Support Cases
Unlimited
P1 qualified engineer engagement
≤2 hours, 24×7
Remote support via SSH
Yes
Offline subscription key activation
Yes
Operational service level
Mission-Critical Operational Assurance
Support coverage
ReadySpace 24×7
English and Chinese support
Included
Live Zoom / Teams assistance
Included
Support onboarding
Comprehensive
Named Technical Owner
Included
Operational health review
Quarterly
Multi-vendor initial triage and incident coordination
Included
Annual Operational Readiness Review
Included
Major Upgrade Readiness Review
Included
P1 Major Incident Review
Included
Onsite Support Readiness
Included
Proxmox Datacenter Manager
Enterprise Repository & Support
Air-gapped operational capability
Yes
Proxmox Offline Mirror entitlement
Included
Engagement scope
Qualified engineer engagement; no guaranteed resolution, restoration, or onsite arrival time
Professional Services
Implementation, migration and onsite services provided separately unless specifically included

REPS VE Enhanced — 2 CPU Sockets

Occupied CPU sockets
2
Access to Enterprise repository
Yes
Complete feature-set
Yes
Support Team
ReadySpace
Support Cases
Unlimited
P1 qualified engineer engagement
≤2 hours, 24×7
Remote support via SSH
Yes
Offline subscription key activation
Yes
Operational service level
Mission-Critical Operational Assurance
Support coverage
ReadySpace 24×7
English and Chinese support
Included
Live Zoom / Teams assistance
Included
Support onboarding
Comprehensive
Named Technical Owner
Included
Operational health review
Quarterly
Multi-vendor initial triage and incident coordination
Included
Annual Operational Readiness Review
Included
Major Upgrade Readiness Review
Included
P1 Major Incident Review
Included
Onsite Support Readiness
Included
Proxmox Datacenter Manager
Enterprise Repository & Support
Air-gapped operational capability
Yes
Proxmox Offline Mirror entitlement
Included
Engagement scope
Qualified engineer engagement; no guaranteed resolution, restoration, or onsite arrival time
Professional Services
Implementation, migration and onsite services provided separately unless specifically included

REPS VE Enhanced — 4 CPU Sockets

Occupied CPU sockets
4
Access to Enterprise repository
Yes
Complete feature-set
Yes
Support Team
ReadySpace
Support Cases
Unlimited
P1 qualified engineer engagement
≤2 hours, 24×7
Remote support via SSH
Yes
Offline subscription key activation
Yes
Operational service level
Mission-Critical Operational Assurance
Support coverage
ReadySpace 24×7
English and Chinese support
Included
Live Zoom / Teams assistance
Included
Support onboarding
Comprehensive
Named Technical Owner
Included
Operational health review
Quarterly
Multi-vendor initial triage and incident coordination
Included
Annual Operational Readiness Review
Included
Major Upgrade Readiness Review
Included
P1 Major Incident Review
Included
Onsite Support Readiness
Included
Proxmox Datacenter Manager
Enterprise Repository & Support
Air-gapped operational capability
Yes
Proxmox Offline Mirror entitlement
Included
Engagement scope
Qualified engineer engagement; no guaranteed resolution, restoration, or onsite arrival time
Professional Services
Implementation, migration and onsite services provided separately unless specifically included
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