If using Windows, please click on Start button and enter cmd into the search field.
If using Mac OS X, please move your mouse at the top right corner and then enter “terminal” in the search field.
No matter you are using Windows or Mac OS X, please
1. Type ping hostname or ping IP address in the cmd or terminal.
i.e. ping readyspace.com.hk or ping 111.91.239.233
2. Press Enter button to see your ping output
3. Screenshot and send us the ping output with IP address
To check your source IP
1. Click on https://whatismyipaddress.com/ or http://www.mysourceip.com/
2. Screenshot and send us your source IP with your ping result